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What You Need to Know

Your Questions, Answered

Welcome to our Sail Adventures Uganda Help Center. Learn all about our business and why we’re the right Travel Company for you. If you have any additional questions that haven’t been answered in our FAQ page, please get in touch and we’ll be happy to assist you. We wanna make sure that we help you have the best wildlife and nature safaris with us, or it could be gorilla tracking experience.

 

How do I obtain a Ugandan VISA?

A visa is required to enter the country. This must be requested online before travel via the following link: https://visas.immigration.go.ug/

What are the entry requirements into Uganda?

Passport with a minimum of six months validity and a VISA of course. Check with your country's travel restrictions and see if you need a yellow-fever vaccination certificate

How do I find out about visa requirements?

Find out by following the link: https://visas.immigration.go.ug/

Do I need travel insurance?

As Sail Adventures Tours and Travel Uganda our tour packages are exclusive of travel insurance. Travel insurance can be obtained through a thirdparty.

What's the electrical system used here?

240 V. Adapter required

What's the currency used?

The Ugandan currency is the Ugandan Shillings however, dollars are widely accepted especially in top tourist spots

Which vehicles does Sail Adventures Uganda use?

Sail Adventures Uganda provide open roofed 4WD (four wheel drive) safari vehicles for all our tours. Our comfortable Land Cruisers seat two to six people. Vehicles all have a pop-up roof for game viewing. We also have 4WD Toyota Minivans which can take a maximum of 9 people. To ensure that everybody has a window seat to enjoy the best views of Uganda, we usually limit the number of people to 7 in these 4WD safari vans. Limiting the number of people per vehicle also means plenty of legroom and luggage storage. The challenging condition of the roads means that safari vehicles are well serviced by SUH company mechanics after every trip. For larger groups we run these in 4×4

What's included in the price of my Ugandan Safari

Sail Adventures Tours and Travel Uganda prices are inclusive of:

 

  • Overnight stays and meals in the lodge on (preferred meal plan by client either BB,HB or FB)

  • In cases where warm lunches are not provided, clients shall have packed lunch.

  • A professional and experienced English/German speaking Guide.

  • Transportation in 4*4 Vehicle with pop up roof.

  • Fuel on the entire tour.

  • All activities as indicated in the programs with exception of as “optional” listed activities.

  • All Entrance fees and game drive fees.

  • All relevant government tax.

  • Mineral Water while on the Tour.

  • What is excluded in the price of my Uganda or Rwanda safari?

Sail Adventures Tours and Travel Uganda prices do not include:

  • Flight to Uganda and back home.

  • Visa Fees, $50 per person per entrée into Uganda.

  • Tips, souvenirs, any soft drinks and any personal purchases.

  • Any Optional activities or those not included in the program.

How many people are in your group Safaris?

We offer tailor-made safaris for any number of participants. We offer fixed departure Tours with a minimum of 4 Pax. The larger the group, the more attractive the price will be of course.

What's the accommodation like in Uganda?

Safari accommodations in Uganda fall into three categories: budget, mid-range or luxury. Budget accommodation may be simple and basic rooms, bandas or tents, with double/twin beds and mosquito nets when necessary. Private bathrooms are not always available and you may have to share bathroom facilities. Some lodges use solar power since some areas do not have electricity and are located in the game parks with eco friendly toilets. 3-star, 4-star and 5-star accommodation offer comfortable rooms or luxury furnished safari tents with a private bathroom. Flush toilets and hot or cold running water are available. Mosquito nets will be provided where necessary. The majority of safari lodges and hotels are small-scale, offering a unique location, ambiance and usually have a maximum of eight rooms, however some lodges have even up-to 12 rooms.

What's the best time of the year to travel to Uganda?

Officially, Uganda’s dry seasons are from December/January through to mid March and from June through to mid-September. These dry months are the most popular with tourists, with July, August, Christmas and New Year being the peak seasons. However, Uganda has an equatorial climate, with daily temperatures varying between 20°c and 27°c and a minimum average temperature of 18°c, though the temperatures can sometimes dip to 12°c. The highest temperatures are usually in the north of the country while the lowest occur on the peaks of Mount Rwenzori. Most parts of Uganda receive an average annual rainfall of between 1,000mm and 2,000mm, with the North having some areas with the average annual rainfall as low as 100mm.
Nonetheless you can trust that after rain comes sunshine!

What are some of the provisions needed for Gorilla trekking?

These are some of the provisions needed for gorilla trekking:

 

  • Passport (for registration before trekking)

  • Trekking boots.

  • Long sleeved shirt and trouser "trekking gear"

  • Warm jacket for cool early morning.

  • Rain coat/ poncho and – trouser.

  • Thin gloves.

  • Hat.

  • Sunglasses.

  • Strong sun protection.

  • Mosquito repellent.

  • 2 Liters of water.

  • Tip for ranger.

  • Porter Fee if necessary (about 15 US $).

What are the rules and regulations for Gorilla trekking?

Before you depart for gorilla trekking, the national parks administration office will call for an early morning meeting/ briefing before you set off for trekking. The participants will be divided into groups. Besides you receive important introductions and rules like:


  • A maximum number of 8 visitors may visit a group of habituated gorillas in a day, to minimize behavioral disturbances to the gorillas and the risk of their exposure to human born diseases.

  • Do not leave rubbish in the park. Whatever you bring into the forest should be carried back with you.

  • Take pictures WITHOUT flash (choose appropriate photo equipment, as it is very dark in the forest)

  • Move quietly and avoid noises as well as sudden movements.

  • Stay with the group and sit or kneel up.

  • Try to keep a minimum distance of 7 meters to the animals.

  • While viewing gorillas, smoking or feeding is not permitted.

  • Please do not respond on touches of gorillas but move slowly backwards.

  • In case of any problems with the Silverback (attacks) strictly follow the ranger’s instructions.

What's the right age for Gorilla tracking

The minimum age for visiting the gorillas is 15 years. A certain level of fitness is required for the gorilla tracking, and you may not be allowed gorilla trekking if you fall sick or have flu and or cough. 

However, that being said, there are provisions for the elderly to do gorilla trekking where porters carry you in an African helicopter more like a stretcher so that you can not miss trekking mountain gorillas despite age and or being disabled.

How safe is it for homosexuals to visit Uganda?

Uganda is a safe country for gay and lesbian travelers. However, it is a conservative country and we do recommend discretion.

Am I likely to fall sick while in Uganda?

You are unlikely to fall sick while you are in Uganda but do take all recommended preventive measures. If you take any regular medication, please bring it with you. Take your Malaria medication as directed – before, during and possibly after – your visit to Uganda (depending on the Malaria prophylactic you take). Although HIV/AIDS infection rates are lower than many countries in Africa, the prevalence of HIV/AIDS infection is certainly higher than in most Western countries. Therefore play safe. Please take your sexual health seriously.

How much should I tip in Uganda?

How much to tip in Uganda depends entirely on your level of satisfaction of course, but even a small tip to show your gratitude will be highly appreciated. You might consider $10-$25 per day if you are happy with the service of your safari guide and $5-$15 tip in up market hotels and restaurants. This all being said, you have the final word over your money so you may tip be it $100 or $500 according to your satisfaction. There are no minimum or maximum tips in Uganda unlike in some countries in East Africa.

Do we require travel insurance?

We strongly recommend that you take out all the necessary Travel Insurance before commencing on your journey. However, we can assist with local insurance companies to cover health, baggage and any other insurance related issues.

Cancellation policy

You can cancel your tour at any time prior to departure. The date of receipt at Sail Adventures Tours and Travel Uganda is the decisive factor for our cancellation policy. Kindly declare any cancellation in written form. For cancellation of the travel contract prior to departure as well as any cases of non-participation on the tour, the following cancellation charges are asserted:

 

  • 40 days + prior to departure: 15% of total amount

  • 39 to 22 days prior to departure: 30% of total amount

  • 21 to 15 days prior to departure: 60% of total amount

  • 14 to 6 days prior to departure: 80% of total amount

  • 5 to 0 days prior to departure: 100% of total amount

Is it possible to book your tours to Uganda through partners abroad?

Yes! It is possible. Booking with a Foreign Travel Agent or Tour Operator gives many guests a peace of Mind. While we do our very best to cater for each of our guests’ request and preferences we also work with The best Tour operators and Travel Agents Around the World providing Authentic, personalized Services.

If you need any further help, please don’t hesitate to get in touch.